AI Voice Agent Implementierung für Kundenservice Flughafen Zürich 80.000 Anrufe jährlich

AI Voice Agent-This Request for Information (RFI) invites vendors of AI voice technologies to share an overview of solutions suitable for a modern customer contact center in an airport operations context. The Customer Contact Center handles a high volume of recurring standard inquiries (e.g. flight status, orientation at the airport, lost and found, etc.), but also more complex requests that require personal attention. Looking at increasing requirements for accessibility, service quality and efficiency, Zurich Airport Ltd is examining the targeted use of AI-supported voice agents to support the contact center in executing its tasks. Key Facts: Opening Hours: 06:00 – 23:00 Extended Opening Hours 23:00 – 06:00 (operated by different entity, reduced capabilities) Number of yearly Calls 80’000 Calls Average Call Time 2 minutes Number of Employees 5 Full Time Equivalents