Erhalten Sie vollständigen Zugriff auf alle Dokumente und Unterlagen dieser Ausschreibung von European Banking Authority. Mit AuftragSelect verpassen Sie keine wichtigen Ausschreibungen mehr und können sich optimal auf Ihre Angebote vorbereiten.
✓ Keine Kreditkarte nötig ✓ Sofort verfügbar ✓ Dauerhaft kostenloser Zugang
Digital Workplace Services-The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: - the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; - the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); - the management of domain accounts, network folders, mailboxes, distribution lists, etc.; - the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); - the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); - the VIP support provided for senior management and directors, available via MS Teams and phone. The service shall be provided by a team both off and onsite. There will be helpdesk service team members on site to manage requests related to physical hardware and peripherals, infrastructure, audio-video in meeting rooms, etc.-WERT: 1 497 259,00 EUR
European Parliament
Frist: 10. November 2025
European Parliament, ITEC - Directorate-General for Innovation and Technological Support
Frist: 19. Dezember 2025
Europäische Agentur für die Grenz- und Küstenwache
Frist: 22. Dezember 2025
Europäische Kommission, Estat — Eurostat
Frist: 10. November 2025
European Commission, DG EMPL - Employment, Social Affairs and Inclusion
Frist: 16. Januar 2026
European Parliament, ITEC - Directorate-General for Innovation and Technological Support
Frist: 05. Januar 2026
Europäische Zentralbank
Europäische Kommission, DEFIS
Frist: 24. November 2025
European Union Intellectual Property Office
Frist: 26. November 2025
Deutsches Weininstitut
Frist: 11. November 2025